We have a 7day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us firstname.lastname@example.org or phone us 03 365-0505. If your reason for return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Once the item has been received it will undergo a quality review and once approved, you will receive your store credit equal to the value of the item(s) returned - which can be simply exchanged for another size if chosen.
With an online store credit, we will email you with your credit code. Using your credit code is easy! Just hop onto our website and add items you like into your cart as usual. When you get to checkout just insert your unique credit code into the Discount Code section, press 'Apply' then proceed as you normally do to complete your order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal goods (such as beauty products, sunglasses, swimwear etc for hygiene reasons). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that any additional cost incurred due to currency conversion are considered the responsibility of the customer and will not be refunded.
Unfortunately, we cannot accept returns on sale items or gift cards.