If you're not 100% happy with your purchase, please contact our team within 3 days of receiving your order. You can call us on 03 365-0505 or email us on firstname.lastname@example.org to explain what you are returning and why. We will refund the full priced purchase for a store credit, subject to the following conditions:
- Item(s) must be returned within 7 days of purchase with the original receipt or other proof of purchase.
- The returned items must be unworn, unwashed, or otherwise unused with their original tags/labels attached.
Once the item has been received it will undergo a quality review and once approved, you will receive your store credit equal to the value of the item(s) returned - which can be simply exchanged for another size if chosen.
We reserve the right to refuse the return if there are signs that the item has been washed, worn, damaged or it is not up to saleable quality.
With an online store credit, we will email you with your credit code. Using your credit code is easy! Just hop onto our website and add items you like into your cart as usual. When you get to checkout just insert your unique credit code into the Discount Code section, press 'Apply' then proceed as you normally do to complete your order.
- When returning footwear, please return with original box packaged inside another box to meet the saleability obligation of our returns policy.
- Strictly NO RETURNS or EXCHANGES on any DISCOUNTED or SALE ITEMS.
- Strictly NO RETURNS on ALL accessories Including - Hats, Sunglasses, Scarves, Jewellery, Bags, Swimwear and Underwear due to hygiene reasons.
Please note that any additional cost incurred due to currency conversion are considered the responsibility of the customer and will not be refunded.
Please send your returns back to us Belleza, The Crossing, Shop 15/166 Cashel Street, Christchurch, New Zealand, 8011 within 7 days of receiving your order. We recommend you send your package via Track n Trace methods only. If you choose not to, we accept no responsibility should we not receive the package. The return of your items to our store in The Crossing, Christchurch CBD is at your own expense, and we adhere strictly to a NO RETURNS policy on all SALE and DISCOUNTED items.